General
Product
Orders
Shipping
Sizing
Returns & Exchanges
Payment and billing

ORDERS 

How do I check on the status of my order?

Once your order ships out, you’ll get a shipping confirmation email with tracking details, so you can follow your order every step of the way.

If you don’t receive this email within 48 hrs from placing your order, please get in touch with us at customercare@ourrecess.com and we’ll sort that out for you.

 

Can I use multiple promo codes at checkout?

I mean, we feel you. But we’re sorry to say that at this time only one discount code can be applied per order.

 

How can I change or cancel my order?

We do our best to process your orders as soon as they’re placed. If you need to make any changes or cancel your order, please contact us at customercare@ourrecess.com right away, and we’ll do our best to accommodate your request before your order is shipped.

 

I don’t see the option to self-cancel an order. How can I cancel my order?

Please contact us at customercare@ourrecess.com right away, and we’ll do our best to accommodate your request before the order is shipped.


How do pre-orders work?

You will receive a confirmation email upon placing your pre-order. A separate shipping confirmation will be sent once the pre-order item(s) is ready to ship.

Pre-order item(s) will be shipped within the estimated period specified on its product page. Please note that the marked dates are not guaranteed, as there may be factors outside of our control that could affect said dates.

If your order is a mix of pre-order and in-stock items, your order will ship out all together once the pre-order item is ready to go. In case you want certain items sooner than the pre-order pieces, we recommend starting a separate order for in-stock items so you can get them to your doorstep asap.